Privacy Policy

Welcome to Pizza Ranch. This Privacy Policy explains how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at pizzassranch.click, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection statutes.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

For any questions, concerns, or requests related to your privacy, you may contact us at any time using the contact information provided at the end of this document.

1. About Us

Pizza Ranch is a food service business operating in the United States. We provide customers with delicious pizza and ranch-style food products through our online platform and physical service locations. Our digital presence is managed through our official website, pizzassranch.click.

2. Scope of This Privacy Policy

This Privacy Policy applies to all users of the pizzassranch.click website, including individuals who:

• Browse or visit our website without placing an order;
• Create an account or register on our platform;
• Place food orders online, via phone, or through any digital channel operated by us;
• Subscribe to our marketing communications, newsletters, or promotional offers;
• Participate in surveys, contests, or feedback programs;
• Contact us through email, contact forms, or other communication channels;
• Interact with us through social media platforms that link to or from our website.

This policy does not apply to third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party platforms you access through our website.

3. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described below.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification details:

• Full name;
• Email address;
• Phone number;
• Billing address and delivery address;
• Date of birth (where relevant for age verification);
• Username and password for account access.

3.2 Payment and Transaction Information

To process your food orders, we collect payment-related information. Please note that we do not store complete credit or debit card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors. We may, however, retain:

• Transaction amounts and order history;
• Partial payment card details (such as last four digits) for reference purposes;
• Billing address associated with the payment method;
• Payment processor transaction identifiers.

3.3 Usage and Behavioral Data

When you browse our website, we automatically collect certain usage data, including:

• Pages visited and time spent on each page;
• Links clicked and navigation paths;
• Search queries entered on our website;
• Products and menu items viewed, added to cart, or ordered;
• Referral source (how you arrived at our website);
• Session duration and frequency of visits.

3.4 Device and Technical Information

We automatically collect technical information about the device and browser you use to access our website:

• IP address;
• Browser type and version;
• Operating system and device type (desktop, mobile, tablet);
• Screen resolution;
• Language preferences;
• Time zone settings;
• Unique device identifiers.

3.5 Location Information

We may collect approximate or precise location data to provide location-based services such as finding nearby Pizza Ranch locations or enabling accurate delivery. Location data may be collected through:

• GPS data from your mobile device (with your permission);
• IP address geolocation;
• Delivery address information you provide during checkout.

3.6 Communications Data

When you communicate with us — whether through our contact form, email, telephone, or live chat — we retain records of those communications, including:

• The content of your messages;
• Your contact details;
• Date and time of communication;
• Nature of your inquiry or complaint.

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your interactions with our website. For detailed information about our use of cookies, please refer to Section 9 of this policy.

3.8 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Social media platforms, if you connect your social account or interact with us through social channels;
• Third-party food delivery platforms and aggregators;
• Analytics and marketing service providers;
• Publicly available data sources.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Providing and Managing Our Services

• Processing food orders and payments;
• Managing and maintaining your customer account;
• Coordinating food delivery or pick-up logistics;
• Sending order confirmations, receipts, and status updates;
• Handling customer service inquiries, complaints, and refund requests.

4.2 Improving Our Website and Services

• Analyzing website traffic and user behavior to enhance site performance;
• Conducting internal research and development to improve our menu and services;
• Testing and troubleshooting website features and functionalities;
• Generating aggregate, anonymized statistical data for business intelligence purposes.

4.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (subject to your consent or opt-out rights);
• Personalizing marketing content based on your order history and preferences;
• Running loyalty programs and reward campaigns;
• Displaying targeted advertisements through third-party ad networks.

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations;
• Responding to lawful requests from government authorities, regulators, or courts;
• Detecting, investigating, and preventing fraudulent or unauthorized activity;
• Enforcing our Terms of Service and other contractual agreements;
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public.

4.5 Security Purposes

• Monitoring our systems for potential security threats and vulnerabilities;
• Verifying the identity of users accessing sensitive account features;
• Preventing unauthorized access, data breaches, and cyberattacks.

5. Legal Basis for Processing

Under applicable U.S. privacy laws, including the CCPA/CPRA, we process your personal information based on the following lawful grounds:

• Contract Performance: Processing is necessary to fulfill your orders and deliver the services you have requested.
• Legitimate Business Interests: We process certain data to maintain website security, prevent fraud, improve our services, and conduct business analytics, provided such interests do not override your privacy rights.
• Legal Obligation: We may process your data to comply with applicable legal requirements, court orders, or regulatory mandates.
• Consent: Where required by law — particularly for marketing communications or the use of non-essential cookies — we will obtain your explicit consent before processing your data.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We engage reputable third-party companies to assist us in operating our website and delivering our services. These service providers may access your personal information only to the extent necessary to perform their specific services on our behalf and are contractually bound to keep your information confidential. Categories of service providers include:

• Payment processing companies (e.g., Stripe, Square, PayPal);
• Website hosting and cloud infrastructure providers;
• Email marketing and communication platforms;
• Analytics and data analytics providers (e.g., Google Analytics);
• Customer relationship management (CRM) software providers;
• Delivery logistics and courier service partners;
• Fraud detection and cybersecurity service providers.

6.2 Legal and Regulatory Disclosures

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies, or courts when we are legally required to do so, or when we reasonably believe that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or regulatory requirement;
• Protect and defend the legal rights or property of Pizza Ranch;
• Prevent or investigate possible wrongdoing in connection with our services;
• Protect the personal safety of our users or the public;
• Protect against legal liability.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

6.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing, analytics, or other purposes. Such data cannot reasonably be used to identify any individual person.

6.5 California Residents — "Sharing" Under CPRA

Under the CPRA, "sharing" personal information includes disclosing it to third parties for cross-context behavioral advertising, even without monetary compensation. California residents have the right to opt out of such sharing. Please see Section 10 for information about your California privacy rights.

7. Data Security

Pizza Ranch takes the security of your personal information seriously. We implement a range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers;
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access it;
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant third-party payment processors;
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and other cybersecurity tools to protect our infrastructure;
• Regular Security Audits: We conduct regular security assessments and vulnerability tests to identify and remediate potential weaknesses;
• Employee Training: Our staff receives regular training on data protection best practices and security protocols;
• Data Minimization: We collect and retain only the personal information that is necessary for the purposes described in this policy.

While we make every effort to protect your personal information, no method of data transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable U.S. state data breach notification laws.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Our general data retention practices are as follows:

After the applicable retention period expires, your personal information will be securely deleted, destroyed, or anonymized in accordance with our data disposal procedures.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. Below is a brief overview of the types of cookies we use:

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable core functions such as user authentication, session management, and shopping cart functionality. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently and error messages encountered. This data is used to improve our website performance.
• Functional Cookies: These cookies allow our website to remember your preferences (such as language settings or saved addresses) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver relevant advertisements to you and track the effectiveness of our marketing campaigns. They may be set by third-party advertising partners.

9.2 Managing Your Cookie Preferences

You may manage your cookie preferences through your web browser settings, which allow you to refuse, delete, or accept cookies. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our use of cookies and how to manage them, please refer to our Cookie Policy, available on our website.

To opt out of targeted advertising cookies, you may also use industry opt-out tools such as the Digital Advertising Alliance's (DAA) opt-out page at www.aboutads.info/choices or the Network Advertising Initiative (NAI) at www.networkadvertising.org/choices.

10. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We honor these rights in accordance with applicable U.S. privacy laws.

10.1 Rights Available to All U.S. Residents

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for processing, and the third parties with whom we have shared your information.
• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we maintain about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where retention is required by law or necessary to complete a transaction).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge different prices, or provide a lesser quality of service because you exercised your privacy rights.

10.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know the Categories of Personal Information Sold or Shared: You have the right to know whether we sell or share your personal information and to which categories of third parties.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, click the "Do Not Sell or Share My Personal Information" link on our website or contact us directly.
• Right to Limit Use of Sensitive Personal Information: Under the CPRA, you have the right to limit our use of your sensitive personal information to what is strictly necessary to provide the services you have requested.
• Right to Data Portability: You have the right to receive your personal information in a portable, machine-readable format.
• Right to Correct Inaccurate Information: You have the right to request correction of any inaccurate personal information we hold about you.

California residents may submit a privacy rights request by contacting us at [email protected]. We will respond to verified requests within 45 calendar days as required by California law, with the possibility of one 45-day extension where reasonably necessary.

10.3 Rights Under Other State Privacy Laws

Residents of other U.S. states that have enacted comprehensive privacy legislation — including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and Texas — may also have rights similar to those described above. We are committed to honoring the privacy rights of all U.S. residents to the extent required by applicable state law. Please contact us to exercise any applicable rights.

10.4 How to Exercise Your Rights

To submit a privacy rights request, please contact us using the information below. We will need to verify your identity before processing your request. Verification may involve confirming your email address, account credentials, or other identifying information.

• Email: [email protected]
• Website: pizzassranch.click

You may also designate an authorized agent to submit requests on your behalf, subject to our identity verification requirements.

11. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, process, or store personal information from children under the age of 13, or from minors under the age of 16 for targeted advertising purposes, in accordance with the Children's Online Privacy Protection Act (COPPA) and applicable state laws.

If you are under the age of 18, you are not permitted to use our website, create an account, or place orders without the direct involvement and consent of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our records. If you believe that we may have collected information from a child under 13, please contact us immediately at [email protected].

Parents and legal guardians who have concerns about their child's use of our website or services are encouraged to contact us so we can address their concerns promptly.

12. International Data Transfers

Pizza Ranch is a United States-based business, and our website and services are primarily directed at users located within the United States. All personal data we collect is stored and processed on servers located within the United States.

If you access our website from outside the United States, please be aware that your personal information will be transferred to and processed in the United States, where data protection laws may differ from those in your country or jurisdiction. By using our website from outside the United States, you acknowledge that your personal information will be processed in the United States in accordance with this Privacy Policy and applicable U.S. law.

We take appropriate steps to ensure that any international data transfers are conducted in compliance with applicable legal requirements and that adequate safeguards are in place to protect the privacy and security of your personal information.

13. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, social media pages, or applications that are not owned or controlled by Pizza Ranch. These links are provided for your convenience and informational purposes only. We have no control over the privacy practices, content, or security of these third-party platforms.

This Privacy Policy does not apply to third-party websites or services. We strongly encourage you to review the privacy policies of any third-party platforms you visit before providing any personal information. Your use of third-party websites is entirely at your own risk, and we are not responsible for any privacy practices of such third parties.

14. Do Not Track (DNT) Signals

Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked across websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT signals from browsers.

However, you may use the cookie preference settings on our website and the opt-out tools described in Section 9.2 to limit tracking and targeted advertising to the extent available.

15. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority or consumer protection agency.

15.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is responsible for enforcing federal consumer protection laws, including those related to privacy and data security under the FTC Act (15 U.S.C. § 45). You may file a complaint with the FTC through the following channels:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357 (1-877-FTC-HELP)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

15.2 California Attorney General (California Residents)

California residents may file a privacy-related complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov

15.3 State Attorney General Offices

Residents of other states may file complaints with their respective state Attorney General offices. A directory of state Attorney General offices is available at www.naag.org.

We encourage you to contact us directly before filing a complaint with a regulatory authority, as we are committed to resolving privacy concerns promptly and professionally.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time. Any changes we make will be posted on this page with a revised "Last Updated" date. Where required by applicable law, we will provide you with advance notice of material changes, such as via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you do not agree to the changes, please discontinue use of our website and services and, if applicable, close your account by contacting us at [email protected].

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact our privacy team:

We are dedicated to responding to all legitimate privacy inquiries and requests in a timely manner, and in accordance with our obligations under applicable United States federal and state privacy laws. We aim to acknowledge receipt of your inquiry within 5 business days and to provide a substantive response within 30 to 45 calendar days, depending on the nature and complexity of your request.